Refund Policy

1. Free Plan

CreatorKit offers a Free plan with 150 credits and no card required, so you can try the Service before subscribing. We encourage you to use the Free plan to evaluate whether CreatorKit fits your needs before upgrading.

2. Subscription Billing

Creator ($29/month) and Pro ($59/month) plans are billed in advance on a recurring monthly basis through Stripe. By subscribing, you authorize us to charge your payment method automatically each billing cycle until you cancel.

3. Cancellations

You may cancel your subscription at any time from Settings → Billing in your dashboard. Cancellation stops future billing, and you will retain access to your paid plan's features until the end of the current billing period. We do not prorate or refund the unused portion of a billing period upon cancellation.

4. Refunds

Because credits and AI generation costs are consumed as you use the Service, subscription charges are generally non-refundable. However, we review refund requests on a case-by-case basis, for example in cases of:

• A duplicate or accidental charge
• A billing error on our part
• A significant, unresolved technical issue that prevented you from using the Service you paid for

To request a refund review, contact our support contact listed on the site within 7 days of the charge, including your account email and the reason for your request.

5. Plan Changes

If you upgrade or downgrade your plan, changes take effect according to Stripe's standard proration rules unless otherwise stated at checkout.

6. Contact

For billing questions or refund requests, contact us through the support contact listed on the site.